Your clients expect amazing customer experience and we help you deliver it to them. Ratel takes your B2C communication to the next level. It’s a complete and flexible solution for businesses of all sizes, packed with some of the most advanced technologies available but at the same time easy to customize for your company’s and your clients’ needs.
Add video, voice and text channels to both your website and mobile app
Employ our virtual AI agent to handle thousands of conversations at once - also on Facebook Messenger and other messaging apps
Allow your customers to use biometric authorization
Route every call to the right person
Understand the exact context of every conversation before it even starts and have instant access to all the information you need to deliver the best possible customer service
Use screen sharing and co-browsing whenever a client needs your guidance