About

Your clients expect amazing customer experience and we help you deliver it to them. Ratel takes your B2C communication to the next level. It’s a complete and flexible solution for businesses of all sizes, packed with some of the most advanced technologies available but at the same time easy to customize for your company’s and your clients’ needs.

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Add video, voice and text channels to both your website and mobile app

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Employ our virtual AI agent to handle thousands of conversations at once - also on Facebook Messenger and other messaging apps

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Allow your customers to use biometric authorization

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Route every call to the right person

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Understand the exact context of every conversation before it even starts and have instant access to all the information you need to deliver the best possible customer service

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Use screen sharing and co-browsing whenever a client needs your guidance

  • You don’t even have to know how to code. Just pick and choose the components and features you want, using our visual composer. And if you do want to code, go ahead and use our API.
  • You can integrate Ratel features with your existing contact center and mobile app or simply use our platform for all your web, mobile and telephone communications.
  • Thanks to Ratel your clients will be able to contact you from anywhere: product page, blog post, banner ad… The possibilities are endless.
  • You will finally have full control over how the clients connect with your business and gain insight into how each conversation is going.
  • Comprehensible reports will help you make quick, informed decisions about what needs to be changed or adjusted.

Ready to rock your customers` world?

Contact us

By Daniele Zedda • 18 February

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By Daniele Zedda • 18 February

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